Terms & Conditions
The offers on the "LanaLu" website are non-binding and subject to change. They only apply if a product is still available. Small deviations of the delivered products compared to the original shown on the web are possible due to different screen settings.
2.) Order - conclusion of contract:
Place the desired items in the shopping basket and then click on the "Checkout" button. If, contrary to expectations, an item is no longer available, we are entitled to withdraw from the purchase contract or to reduce it to the items ordered and available. If an item is no longer available, we will inform you immediately. A maximum of 10 items per order is possible.
The acceptance of the order by "LanaLu" and thus the conclusion of the purchase contract only takes place with the delivery of the goods. By placing an order, the customer accepts these General Terms and Conditions.
3.) Flat rate shipping costs:
We currently ship by post or courier on the following terms:
For our delivery throughout Switzerland and the Principality of Liechtenstein, you pay a shipping fee of CHF 7.90 (Economy) or CHF 9.90 (Priority). All other countries on request.
There are no shipping costs for pure voucher orders.
Click & Collect: pick up free of charge during opening hours: LanaLu, Knonauerstrasse 1, 6330 Cham/ZG (orders are reserved for 48 hours)
4.) Terms of payment:
Visa, Mastercard, American Express, Diners, Post, Twint, Paypal, purchase on account / invoice
The customer acknowledges that a credit check can be carried out as part of the conclusion of the contract and that personal data is recorded for this purpose and sent to the Credit check commissioned Intrum AG.
Purchase on account with partial payment option (POWERPAY)
As an external payment service provider, MF Group / POWERPAY offers the payment method “purchase on account”. With the individual invoice, you can easily pay for your online purchase by invoice. If you choose not to make a payment within the specified time frame, you will receive a monthly invoice with an overview of the order in the following month.
When the purchase contract is concluded, POWERPAY takes over the invoice claim and handles the corresponding payment modalities. When purchasing on account, you accept the POWERPAY terms and conditions in addition to our terms and conditions. powerpay.ch/de/agb By placing the order, the customer agrees to this assignment of claims.
5.) Right of return/return
You have the right to withdraw from the purchase contract within 10 days of receipt of the goods and to return the goods at your own expense. The goods must be in perfect and undamaged condition and be returned to us in their original packaging, otherwise the right of return will expire. There is no right of return on reduced/sale items. There is no right of return for deliveries outside of Switzerland. In the case of returns where acceptance has been refused, the total postage costs incurred will not be refunded.
6.) Defects/Warranty and Liability
Objections due to defects in the delivered items must be made in writing or by email immediately, at the latest within 5 days.
As far as the legal provisions allow, liability for damages, for whatever legal reason, is excluded. In particular, LanaLu is not liable for indirect damage or consequential damage.
7.) Retention of title/place of jurisdiction
The goods remain the property of "LanaLu" until full payment has been made. "LanaLu" is entitled to have a corresponding entry made in the register. If the customer defaults on payment for the goods, "LanaLu" is entitled to withdraw from the contract and take possession of the goods again.
8.) Jurisdiction and Applicable Law
These General Terms and Conditions and the contracts concluded on the basis of these General Terms and Conditions are subject to Swiss law. The ordinary courts based in Switzerland have exclusive jurisdiction.
9.) Trademark Protection/Copyright
All motifs and sayings on the textiles as well as our logo and label are protected by copyright. The right to publish the objects created by us lies exclusively with us.
"LanaLu" undertakes to protect the privacy of all persons who shop in our shop and to treat personal data confidentially. The data received from you will be stored. Data will only be passed on to authorized contractual partners for the purpose of necessary transactions (credit card transactions, etc.). "LanaLu" is committed to its customers not to pass on personal data to third parties.
11.) Email advertising with registration for the newsletter
If you register for our newsletter, we use the data required for this or separately provided by you in order to regularly send you our email newsletter based on your consent. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After you have unsubscribed, we will delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.
12.) Infringement of property rights
If there is reason to suspect that our website violates the property rights of a third party, we ask that you inform us immediately so that this can be checked as unbureaucratically as possible. If our goods are exported by our customers to areas outside of Switzerland, we accept no liability if our products infringe the property rights of third parties.
13.) Final Provisions
Should a provision of these GTC prove to be invalid or ineffective, this does not affect the validity of the remaining provisions.